Cloud-native software is defining the future of front-line professionals. With Amazon Web Services (AWS), SOMA Global is bringing innovation to justice and public safety. 911 dispatcher centers receive an estimated 240 million calls annually. According to the most recent FBI data, police departments interact with the public 61.5 million times each year, dealing with everything from petty crimes to medical emergencies and violent acts that jeopardize public safety. In a given year, fire departments respond to more than 37.6 million calls to put out fires, render medical aid, and handle hazmat incidents.

First responders risk their lives every day to keep the public safe. But public safety agencies often rely on outdated legacy systems – including computer-aided dispatch (CAD) and records management systems (RMS) – that can make it difficult to get the timely and accurate information they need. These systems are required to meet 99.999% availability, or what is known as the “five-nines”. However, it often takes significant IT resources to achieve this level of availability, reliability, and resilience.