Partner Journey

Introduction

The SOMA Partner Journey is the path an agency Partner embarks on from beginning to end. Together, we will deliver a cloud-native, highly configurable, and accessible Public Safety as a Service platform (PSaaS)™ to meet your agency and community needs.

The objective is to provide a guiding framework that increases the satisfaction of SOMA Global agencies, partners, and affiliates. This path is both a living and visual journey of your experience with SOMA; it demonstrates how your team will move through each phase of interaction and how we will optimize your knowledge and ensure mutual partnership success.

Preparation Phase

Introduction

Attract

Qualification

Evaluation

CONTRACT

This phase is a pre-contract process that builds upon our Growth Team’s discovery and assessment of your needs. This step characterizes a focused requirements understanding, followed by a structured question and answer process. It finishes with qualified input into a Growth Service Order that drives a mutually defined Statement of Work.

OUTCOME

Both parties are clear on scope, costs, and a high-level timeline for the following phases and a successful partnership.

Readiness Phase

KICKOFF

ONBOARD

DISCOVERY

PLAN

This phase builds on the previous and starts an agency Partner on its journey. It begins with a kickoff meeting presenting the SOMA approach, then outlines partner teams, and concludes with a high-level Discovery session.

OUTCOME

SOMA works closely with each Partner to create a recommendation including a high-level schedule, scope and project plan.

BUILD PHASE

SOLUTIONS

DESIGN

DEVELOP

CONFIGURE

This collaborative process runs in parallel to the Build – Platform phase. This stage is iterative, executed in 30/60/90 day cycles, grouped by reasonable, prioritized features, modules, and applications. It begins with a requirements understanding activity, a shared design meeting the stated requirements, and finishes with building the components, modules, and applications. By publishing a design as an activity, planning for configuration, enablement, and delivery is conducted simultaneously. This phase applies to:
  • Schemas
  • Reports
  • GIS/Mapping
  • Interfaces
  • Data Migration – New Products

OUTCOME

Build phases plan in quarters for the life of a Partner’s journey. These phases intend to meet the milestones of Soft Launch, Go-Live, and Post-Go- Live updates.

PLATFORM

DESIGN

DEVELOP

CONFIGURE

This phase starts with simple requirements understanding activity, followed by a configuration design meeting the stated requirements, and concludes by building any supporting assets for configuration. This stage includes a full, base implementation of the SOMA Platform, optimizing each Partner’s time-to-value.

OUTCOME

All stakeholders are clear on why and how we will fulfill the configuration commitments and the base implementation.

OUTCOME

Build phases plan in quarters for the life of a Partner’s journey. These phases intend to meet the milestones of Soft Launch, Go-Live, and Post-Go- Live updates.

OUTCOME

All stakeholders are clear on why and how we will fulfill the configuration commitments and the base implementation.

Enablement Phase

REVIEW

TRAINING

SOFT LAUNCH

This stage moves an agency Partner towards operational readiness. In addition, it delivers learning programs tailored to various users and boosts users’ knowledge and effectiveness of using the SOMA Platform in their operating environment.

This stage completes with a Soft Launch allowing users to develop functional application knowledge. This phase includes targeted training for users and power users.

OUTCOME

Partner takes on new features, updates, and fixes as part of regular Platform enhancements, and the power users complete a comprehensive review and stress test.

Delivery Phase

DOCUMENTATION

Training

GO LIVE

The SOMA Platform ships to the agency Partner for operational use in this phase. SOMA does this by starting with User Training or a Train-the-Trainer period.

All SOMA training is in the SOMA Training Manual. Go-Live is prepared for and staged with SOMA providing on-site and remote support as required. In addition, the Soft Launch will enable users to develop functional application knowledge.

OUTCOME

Go – Live occurs, and training is activated and completed.

Optimize Phase

Support

Advocate

This period is never-ending and includes ongoing support for technical questions, issues, and release updates. SOMA prides itself on quality and timely support services with live response times in under five minutes.

The SOMA focus is to maximize value and continue evolving a mutually beneficial partnership, one where all parties take an active interest in our shared success.

OUTCOME

SOMA works to successfully oversee and evolve our Platform and services for each Partner while, in turn, our Partner serves as an advocate of us.

“At SOMA, we take great pride in our commitment to each Partner. The SOMA Partner Journey drives mutual success, optimizes time-to-value, and increases visibility and understanding throughout the relationship.”

Peter Quintas
Founder | CEO

SOMA Global - Public Safety as a Service